Working
Experiences
I am a highly motivated IT professional withextensive and vast IT technical experiences. After 20+ years of solid corporate experiences I decided to take myself into the next level and include working in my own phase, in my own will and in my own distinctive approach while enjoying the passion I love most, helping people (customers, clients, etc.) reached their targets and goals.
Position Summary
The IT Specialist supports, maintains, and enhances the company’s technology infrastructure and systems used in mortgage origination, processing, underwriting, and servicing. This role ensures secure, efficient, and reliable IT operations, provides technical support to staff, and assists in implementing technology solutions that improve productivity and compliance within the mortgage industry.
Key Responsibilities:
Technical Support & Maintenance
Provide Tier 1 and Tier 2 technical support for all company users (hardware, software, network, and peripheral issues).
Manage user accounts, permissions, and access within systems such as Encompass, Calyx, LOS platforms, CRM, and Office 365.
Install, configure, and troubleshoot PCs, laptops, printers, VoIP systems, and mobile devices.
Maintain and monitor local and cloud-based network performance, backups, and data integrity.
System Administration
Support and maintain mortgage loan origination systems (LOS) and integrate with third-party tools (credit, pricing engines, AUS, etc.).
Monitor server performance, system security logs, and backup operations.
Maintain VPNs and remote access systems for employees and branch offices.
Implement and maintain updates, patches, and upgrades on systems and applications.
Cybersecurity & Compliance
Ensure compliance with data security standards (GLBA, CFPB, and other mortgage industry regulations).
Assist with internal and external IT audits, penetration testing, and disaster recovery planning.
Monitor and respond to security alerts; support endpoint protection and email filtering solutions.
Train staff on cybersecurity awareness and safe data handling practices.
Project Support
Assist in IT-related components of mortgage technology initiatives, including system upgrades, migrations, and integrations.
Collaborate with loan operations and compliance teams to streamline processes through technology.
Document procedures, configurations, and troubleshooting guides.
Position Summary
Responsible for the design, implementation, optimization, and maintenance of the laboratory information systems and related digital workflows. This role bridges laboratory operations, information technology, and quality management, ensuring that all laboratory data systems function efficiently, securely, and in compliance with regulatory standards.
My job serves as a key liaison between laboratory staff, IT departments, instrument vendors, and hospital or institutional information systems teams.
Key Responsibilities:
1. System Administration and Support
Manage and maintain the Laboratory Information System (LIS), middleware, and interfaces with electronic medical records (EMRs), instruments, and other data systems.
Monitor system performance, troubleshoot issues, and coordinate technical resolutions with vendors and internal IT teams.
Perform routine maintenance, upgrades, and patches for LIS and related applications.
2. Workflow Design and Optimization
Analyze laboratory workflows to identify inefficiencies and implement IT-based improvements.
Configure LIS workflows, test result reporting rules, quality control processes, and instrument interfacing to support efficient laboratory operations.
Support automation initiatives such as specimen tracking, barcoding, and digital workflow management.
3. Data Integration and Interfacing
Develop, test, and maintain interfaces between laboratory instruments, middleware, LIS, EMR, and other data systems using HL7, ASTM, or other healthcare data exchange standards.
Ensure data integrity, accuracy, and compliance with internal and external standards.
4. User Training and Support
Provide user support, training, and documentation for laboratory staff on LIS functionality and best practices.
Act as the primary point of contact for LIS-related incidents, change requests, and enhancements.
5. Project Management
Participate in or lead LIS implementation and upgrade projects, including requirements gathering, testing, validation, and go-live support.
Collaborate with cross-functional teams to ensure successful system integration and adoption.
Position Summary
The IT Vessel Support Engineer is responsible for providing technical support, maintenance, and implementation of IT and communication systems onboard vessels. The role ensures that shipboard IT infrastructure—networks, servers, applications, and communication systems—operate reliably, securely, and in alignment with company standards and maritime regulations.
Key Responsibilities:
1. Technical Support & Maintenance
Provide remote and on-site IT support to vessels across the fleet.
Troubleshoot and resolve issues related to hardware, software, and network connectivity (LAN/WAN, VSAT satellite links).
Manage installation, configuration, and maintenance of onboard systems such as:
PCs, laptops, and servers
Active Directory, Exchange, and other corporate systems
Maritime-specific softwares.
Maintain antivirus, patch management, and data backup systems on vessels.
2. Network & Communication Systems
Administer and support shipboard networks, including routers, switches, firewalls, and wireless access points.
Ensure secure and reliable data communication between ship and shore through VPN, VSAT, or other communication channels.
Monitor bandwidth utilization and optimize satellite communication performance.
3. Project Implementation
Assist in rolling out new IT systems, upgrades, and digital transformation projects across the fleet.
Support the deployment of cybersecurity initiatives and compliance with IMO and ISM IT security requirements.
Participate in vessel IT commissioning and decommissioning activities.
4. Documentation & Reporting
Maintain accurate documentation of vessel IT configurations, licenses, and inventory.
Prepare technical reports and provide feedback on system performance and incidents.
Contribute to continuous improvement of IT policies and procedures for fleet operations.
Position Summary
The CloudSuite Administrator is responsible for the day-to-day administration, maintenance, configuration, and support of the organization’s Infor CloudSuite environment. This includes user management, system configuration, performance monitoring, integrations, security, and ensuring system reliability and compliance with company policies and best practices.
Key Responsibilities:
System Administration & Configuration
Manage and maintain the Infor CloudSuite environment (e.g., Industrial/SyteLine, Financials, HCM, etc.).
Configure and administer application parameters, workflows, and security roles.
Monitor system performance and ensure optimal operation.
Manage tenant updates, patches, and environment refreshes in collaboration with Infor support.
User & Security Management
Create and manage user accounts, roles, and permissions.
Implement and monitor access controls in alignment with IT security policies.
Support Single Sign-On (SSO) and identity management integrations (e.g., Azure AD, Okta).
Support & Troubleshooting
Serve as the primary contact for end-user support and issue resolution.
Work with Infor support and internal teams to resolve application and integration issues.
Develop documentation and training materials for end users.
Integration & Data Management
Support integrations between CloudSuite and other enterprise applications (e.g., CRM, payroll, or reporting tools).
Manage data imports/exports, interface configurations, and data integrity checks.
Collaborate with developers on ION workflows, APIs, and Mongoose-based customizations.
System Upgrades & Projects
Participate in system upgrades, migrations, and testing.
Support ERP implementation or expansion projects.
Maintain documentation of configurations, processes, and system architecture.
Position Summary
The Global Infrastructure Analyst will support the global IT infrastructure environment by monitoring, analysing, optimising, and reporting on infrastructure services (on-premises and cloud) to enable reliable, secure and cost-effective operations worldwide. This role plays a key part in ensuring business-critical systems are available, performant and aligned with global standards and policies.
Key Responsibilities:
Monitor and analyse infrastructure performance metrics, service availability, capacity utilisation, and cost across global sites.
Troubleshoot infrastructure issues (servers, storage, network, cloud services, data centres) and coordinate resolution with operations, engineering and vendor teams.
Support change management, incident management and problem management processes; conduct root cause analyses and help implement remediation.
Assist with capacity planning, forecasting and optimisation of infrastructure resources (hardware, virtualisation, cloud).
Ensure compliance with infrastructure standards, security policies, regulatory requirements and enterprise controls (for example change controls, audit logs, documentation).
Maintain up-to-date infrastructure documentation, diagrams, run-books, and operating procedures globally.
Collaborate with cross-functional teams (architecture, application, security, business) to support infrastructure projects (migrations, upgrades, new services).
Monitor vendor performance, track SLAs/OLAs, assist with vendor escalations and vendor management where applicable.
Provide regular reports and dashboards to senior stakeholders on infrastructure health, risks, performance and investment recommendations.
Stay current with infrastructure technologies (cloud, hybrid, virtualization, storage, networking, containers) and recommend improvements or innovations.
Position Summary
The IT Service Desk Analyst serves as the first point of contact for all IT-related inquiries, incidents, and service requests. This role provides technical support to end users, ensuring timely resolution of issues and maintaining high customer satisfaction. The analyst will log, troubleshoot, and escalate problems as needed while adhering to ITIL best practices and organizational policies.
Key Responsibilities:
Act as the first line of support for all IT issues via phone, email, chat, or ticketing system.
Log, categorize, and prioritize incidents and service requests accurately in the ITSM tool.
Provide first-level diagnosis and resolution for hardware, software, network, and account-related issues.
Escalate unresolved or complex issues to 2nd/3rd-line support teams as necessary.
Follow standard operating procedures (SOPs) and maintain detailed documentation of work performed.
Assist with onboarding and offboarding activities (account setup, access rights, device provisioning).
Support users with Microsoft 365, VPN, printers, mobile devices, and other enterprise tools.
Monitor and maintain the incident queue, ensuring timely response and resolution in line with SLAs.
Contribute to knowledge base articles and promote user self-service.
Participate in IT projects, system upgrades, and continuous improvement initiatives.
Steven Atchison
Author
